Sallie Mae frustration!!

I can tell this is going to be a frustrating time with our lovely Sallie Mae Government loan people. They been calling. I get that I had no time to get back to them. Yesterday I finally called. We made a deferment arrangement which oddly enough was really easy???  hmm. All I want to do is log onto the site and look at my account information. I tried every possible user name and pass work I can think of that I use and cant not get in. I also tried using the email option of them sending me my user name and after several attempts it has yet to show up in my inbox or my junk mail! I figure since I had these people on the phone I could get someone to help me. Nope I get put on hold, send to several people to the point that I hung up.

Now how am I suppose to do what I should do if I can not get into my accounts! I even found my user name and pass word and that did not work either. So what is the deal??

I know I want to look into the income based repayment plan. I cant do that if I can not get to my accounts! And I want to know the exact amount they show that I owe. Because the 600.00 a month payment they tell me I will have to pay just will not do! That is more than my house payment for one, that is  1/2 of my own income. So I have to see what I can do to make this more manageable somehow. I really cant send in more money to another loan yet. I need to see what my options are so I can move on to do what I hope will be what I want here. This is the big loan that I have to work an extra job for or sell like a mad woman on eBay for, or hope that someone will buy my art for  or I find freelance work. All of which I"ll be working on next year I hope.

This online stuff is nice once you can get to it. But really I am beginning to thing that the old snail mail system with paper bills in an envelope works just as good. At lest I can blame myself for screwing up if I cant find the bill in my pile.
Wish me luck I can get logged in today. I need to do this before the end of the year.

And the deferment thing being so easy. Yea I"m a bit concern about that. I need to see what they did also. Because I just do not trust these people all the time. How stupid I was to get into this mess. I could kick myself so hard. But it will not do me any good. Just have to follow the rules and work it out.